These Terms of Service ("Terms") govern your use of the website www.grandoccasionrental.ie and all hire and purchase transactions with Grand Occasion Rental Limited ("Grand Occasion Rental", "we", "us", "our"), a company registered in Ireland and based in Co. Kildare.
By placing a booking, making a purchase, or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
These Terms are governed by the laws of Ireland. They are subject to and should be read alongside our Privacy Policy, Delivery Policy, and Returns & Damage Policy.
You must be at least 18 years of age to place a booking or make a purchase on our website. By confirming your booking you warrant that you are 18 or over.
If you register an account, you are responsible for maintaining the security of your login credentials. You must notify us immediately at info@grandoccasionrental.ie if you suspect unauthorised access to your account. We are not liable for losses arising from unauthorised use of your account.
A legally binding Hire Agreement is formed when:
An acknowledgement of receipt of your booking request does not constitute acceptance. We reserve the right to decline any booking for any reason, in which case any payment received will be refunded in full.
Your Booking Confirmation will set out the equipment hired, hire period, delivery address, delivery date and time, total charges, and any special conditions agreed. Please review it carefully and contact us within 24 hours if there are any errors.
All prices on our website are displayed in Euro (€) and include VAT at the applicable Irish rate unless otherwise stated. Prices are subject to change without notice, but any confirmed booking will be honoured at the price quoted in your Booking Confirmation.
A non-refundable deposit of 30% of the total booking value is required to confirm all hire bookings. Your chosen date and equipment will not be held without payment of the deposit. The deposit is non-refundable in all circumstances, including cancellation and force majeure events.
The remaining balance is due no later than 7 days before the event date. Failure to pay the balance by this date may result in cancellation of the booking; in such cases the deposit will not be refunded.
We accept payment by credit card, debit card, and bank transfer. Online card payments are processed securely by Stripe, Inc. We do not store or handle card numbers directly.
If any payment due is not received by the agreed date, we reserve the right to charge interest on the outstanding amount at the rate of 2% per month, compounded monthly, from the due date until payment is received.
| Notice Given Before Event | Charge |
|---|---|
| More than 14 days | Deposit only (non-refundable) |
| 8–14 days | Deposit + 25% of remaining balance |
| 3–7 days | Deposit + 50% of remaining balance |
| Less than 48 hours | Full booking value (no refund) |
Cancellations must be made in writing to info@grandoccasionrental.ie. Verbal cancellations are not accepted. The date of cancellation is the date we receive written notification.
We will make reasonable efforts to accommodate rescheduling requests subject to availability. One free rescheduling is permitted with more than 14 days' notice. Rescheduling requests made within 14 days of the event are subject to availability and may incur an administration fee of up to €50.
We reserve the right to cancel a booking in exceptional circumstances (e.g. equipment damage beyond repair, serious accident, or events entirely outside our control). In such cases we will provide as much notice as possible and refund all payments received in full. We will not be liable for any additional losses or costs incurred by you as a result of our cancellation.
We operate in all weather conditions and are experienced with the Irish climate. Cancellation due to weather is treated as a customer-initiated cancellation under section 6.1. We strongly recommend that you take out event insurance. We are not responsible for weather-related losses.
Delivery, setup, and collection are governed by our Delivery Policy, which forms part of these Terms. Key points:
During the Hire Period, you agree to:
The following rules apply to all soft play equipment, ball pits, and bouncy castles hired from Grand Occasion Rental Limited. By hiring this equipment you agree to enforce these rules for the duration of the hire period.
The following are strictly prohibited on or near all soft play and bouncy castle equipment:
All hired equipment remains the property of Grand Occasion Rental Limited at all times. You have no right, title, or interest in the equipment other than the right to use it during the Hire Period in accordance with these Terms. You must not create any charge, lien, or encumbrance over the equipment.
Your obligations in respect of damage and loss, and the charges that apply, are set out in our Returns & Damage Policy, which forms part of these Terms.
We strongly recommend that you take out event hire insurance to cover the risk of accidental damage to hired equipment, event cancellation, public liability, and any other relevant risks. We do not provide insurance. Our liability to you is limited as set out in Section 12 below.
To the fullest extent permitted by Irish and EU law, our total aggregate liability to you in connection with any hire agreement or purchase, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the specific booking or purchase giving rise to the claim.
We shall not be liable to you for:
Nothing in this section limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded by Irish or EU law; or your statutory consumer rights.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such failure is caused by an event or circumstance beyond that party's reasonable control, including but not limited to acts of God, flooding, fire, earthquake, pandemic, government orders, strikes, and infrastructure failures ("Force Majeure Event"). The affected party must notify the other as soon as reasonably practicable. Obligations are suspended for the duration of the Force Majeure Event.
All content on our website — including text, images, logos, graphics, and software — is the property of Grand Occasion Rental Limited or our content licensors and is protected by Irish and international copyright law. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.
You agree not to use our website:
Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of third-party websites and accept no responsibility for them or any loss or damage that may arise from your use of them.
We may update these Terms from time to time. We will update the "Last updated" date at the top of this page. For existing bookings, the Terms in force at the time of your Booking Confirmation will apply. For future bookings, your attention is drawn to the current version of the Terms at the time of booking.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
These Terms, together with the Booking Confirmation, Delivery Policy, Returns & Damage Policy, and Privacy Policy, constitute the entire agreement between you and Grand Occasion Rental Limited relating to your hire or purchase. They supersede all prior discussions, representations, and agreements.
These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Ireland. Both parties submit to the exclusive jurisdiction of the courts of Ireland for the resolution of any disputes, without prejudice to your right as a consumer to bring proceedings in the country of your habitual residence.
If you have a dispute with us, please contact us first at info@grandoccasionrental.ie to attempt resolution. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.