This Returns & Damage Policy applies to all equipment hired from Grand Occasion Rental Limited and to any goods purchased through our website. It sets out your rights and responsibilities in relation to the return, damage, and loss of equipment, and explains how we handle refunds and claims under Irish and EU consumer law.
Grand Occasion Rental Limited is based in Co. Kildare, Ireland. References to "we", "us", and "our" refer to Grand Occasion Rental Limited. References to "you" and "your" refer to the customer placing the booking or purchase.
All hired equipment must be returned or made available for collection at the agreed date, time, and location specified in your booking confirmation. Equipment should be returned in the same condition as delivered, subject to normal and reasonable wear and tear.
Before our team collects equipment, you should:
If equipment is not made available for collection at the agreed time and this causes our team to make an additional journey, a late collection surcharge equivalent to one additional day's hire fee may be charged. We will always try to contact you before charging a late return fee.
Our team will carry out a basic inspection of equipment at the point of collection. A detailed inspection is carried out at our depot following return. You will be notified within 5 business days of collection if any damage or loss has been identified.
From the moment of delivery until collection by our team, you are responsible for the safekeeping of all hired equipment. This includes:
We understand that minor wear and tear occurs during events. However, significant damage will be charged to you at the cost of repair or replacement. The following table provides indicative charges — actual charges will reflect the true cost of repair or replacement:
| Item / Type of Damage | Indicative Charge |
|---|---|
| Minor stain on tablecloth or chair cover (cleanable) | €10 – €25 per item |
| Permanent stain or burn on tablecloth or linen | €25 – €60 per item (replacement cost) |
| Broken or bent folding chair | €30 – €60 per chair |
| Damaged or broken Chiavari chair | €60 – €120 per chair |
| Broken trestle or round table | €50 – €150 per table |
| Minor marquee panel tear (repairable) | €50 – €100 per panel |
| Major marquee panel damage or replacement required | €150 – €400 per panel |
| Marquee frame damage | At cost of repair/replacement |
| Soft play / bouncy castle puncture or tear | €80 – €250 depending on severity |
| Loss of any hired item | Full replacement value |
If damage or loss is identified following inspection at our depot, we will:
If you notice any damage to equipment at the time of delivery, you must report this to our delivery team immediately and follow up in writing to info@grandoccasionrental.ie within 2 hours of delivery. Failure to report pre-existing damage may result in you being held responsible for it at collection.
Where Grand Occasion Rental Limited sells goods outright (rather than hiring them), the following returns terms apply in accordance with the Consumer Rights Act 2022 (Ireland) and EU Directive 2019/771.
If you purchase goods online or by phone without being physically present, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason. This is your statutory cancellation right under the Consumer Rights Act 2022.
To exercise this right, you must notify us in writing within 14 days of delivery:
You must return goods to us within 14 days of notifying us of your cancellation. You are responsible for the cost of returning goods unless the goods are faulty or not as described.
Returned goods must be in their original condition, unused, and in original packaging where applicable. We reserve the right to deduct an amount from your refund to reflect any diminution in value caused by your handling of the goods beyond what is necessary to establish their nature, characteristics, and function.
If goods are faulty, damaged on arrival, or not as described, you have the right to a repair, replacement, or full refund under the Consumer Rights Act 2022. Please contact us within 30 days of receipt to report a fault. Photographs of the fault are helpful in processing your claim quickly.
Refunds for purchased goods will be processed within 14 calendar days of us receiving the returned goods and confirming their condition. Refunds are issued to the original payment method. Original delivery charges are refunded only where the reason for return is a fault on our part.
The following categories of purchased goods cannot be returned unless faulty:
Cancellations of hire bookings are governed by our separate Cancellation Policy. In summary:
Please see the full Cancellation Policy for complete terms including weather-related cancellations and rescheduling.
If you are dissatisfied with any damage charge or return decision, please contact us in the first instance at info@grandoccasionrental.ie or on 085 156 3498. We aim to resolve all disputes promptly and fairly.
If we are unable to resolve a dispute, you may refer the matter to the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie, or use the EU Online Dispute Resolution platform at ec.europa.eu/odr.