Cancellation Policy

Last Updated: 26 June 2026  |  Grand Occasion Rental Limited  |  grandoccasionrental.ie

At Grand Occasion Rental Limited, we understand that plans can change. This policy sets out clearly what happens if you need to cancel or reschedule your booking, including in cases of bad weather or unforeseen circumstances. We aim to be fair to both our customers and our business.

By placing a booking with Grand Occasion Rental Limited, you agree to the terms of this Cancellation Policy.

1. Booking Deposit

All bookings require a non-refundable deposit of 30% of the total hire value at the time of booking to secure your date and equipment.

• The deposit confirms your booking and removes the date from availability for other customers.
• The deposit is non-refundable in all circumstances, including weather-related cancellations.
• The remaining balance is due 14 days before your event date.

2. Cancellation by the Customer

If you need to cancel your booking, please notify us as soon as possible in writing (email or WhatsApp). Cancellation charges are calculated based on the number of days' notice given before your scheduled delivery date:

All cancellations must be submitted in writing to info@grandoccasionrental.ie or via WhatsApp to 085 156 3498. Verbal cancellations are not accepted. The date of written notification is used to calculate the notice period.

3. Rescheduling Your Booking

We understand that dates sometimes need to change. We are happy to reschedule your booking subject to the following conditions:

• 14 or more days' notice: One free rescheduling to a new date, subject to availability. Your deposit transfers to the new date at no charge.
• 7–13 days' notice: Rescheduling is permitted with a €25 administration fee. Subject to availability.
• Less than 7 days' notice: Rescheduling is at our discretion and subject to availability. A rescheduling fee may apply.
• Only one free rescheduling is permitted per booking. A second change of date will be treated as a cancellation and re-booking at current rates.
• If your preferred new date is not available, standard cancellation charges apply.

4. Bad Weather Policy

Ireland's weather is unpredictable — we know this better than anyone. Our weather policy is designed to be as fair as possible while protecting both parties.

4.1 Weather Does Not Automatically Cancel a Booking

Light rain, overcast skies, or mild wind do not constitute grounds for cancellation or a refund. Our equipment — particularly marquees — is designed for outdoor Irish conditions and provides effective shelter from typical weather.

4.2 Severe / Dangerous Weather

If Met Éireann or a relevant authority issues a Status Red weather warning for your county on your event date, the following applies:

• You may reschedule your booking to a new date at no additional charge, with your deposit fully transferred.
• Alternatively, if the weather warning makes delivery, setup, or collection unsafe for our team, we reserve the right to postpone delivery until conditions are safe.
• A Status Red warning does not automatically entitle you to a cash refund. Rescheduling is the primary remedy offered.

4.3 Status Orange or Yellow Warnings

Status Orange or Yellow warnings do not entitle you to cancel or reschedule without standard cancellation charges. We will complete delivery and setup as planned unless conditions become unsafe for our team.

4.4 Wind Limits

Marquees and structures must be taken down if sustained wind speeds exceed 55 mph (88 km/h). Grand Occasion Rental Limited reserves the right to take down equipment for safety reasons. In such cases, a partial refund may be considered at our discretion based on the duration of use.

5. Force Majeure & Unforeseen Circumstances

Force majeure refers to events outside the reasonable control of either party that make it impossible or unsafe to fulfil the booking.

5.1 What Qualifies as Force Majeure

• Government-mandated restrictions (e.g. public health orders, lockdowns)
• National emergencies declared by the Irish Government
• Flooding, fire, or severe natural disaster affecting the event venue
• Death of an immediate family member of the customer
• Serious illness or hospitalisation of the customer (medical certificate required)
• Acts of God or other events that physically prevent the event from taking place

5.2 Our Response to Force Majeure

In genuine force majeure situations, we will always prioritise rescheduling over cancellation. We will work with you to find a new date and transfer your booking at no additional charge.

If rescheduling is not possible (e.g. the event is a one-off occasion that cannot be moved), we will review refund requests on a case-by-case basis. Supporting documentation may be required (e.g. government order, death certificate, medical note).

5.3 COVID-19 and Pandemic-Related Restrictions

If a government-mandated public health restriction prevents your event from taking place:

• You may reschedule to any available date within 18 months at no charge.
• If a second date is also affected by restrictions, you will receive a full refund minus the 30% deposit.
• If you choose to cancel for personal reasons related to COVID (e.g. guest concerns rather than a legal restriction), standard cancellation terms apply.

5.4 Force Majeure on Our Side

If Grand Occasion Rental Limited is unable to fulfil your booking due to circumstances beyond our control (vehicle breakdown, staff illness, supply failure), we will notify you as early as possible and offer a full refund or reschedule. We will never charge you for a booking we are unable to fulfil.

6. Cancellation by Grand Occasion Rental Limited

We reserve the right to cancel a booking in the following circumstances:

• Non-payment of the remaining balance by the due date (14 days before event)
• The venue or location is deemed unsuitable or unsafe for setup
• Fraudulent or abusive behaviour toward our team

If we cancel your booking for reasons other than the above (e.g. equipment failure, operational error), you will receive a full refund of all amounts paid within 5 working days.

7. Refund Processing

• Approved refunds are processed within 7 working days of the cancellation being confirmed.
• Refunds are returned to the original payment method used at booking.
• We are not responsible for delays caused by your bank or payment provider.
• Partial refunds are issued as a single payment for the refundable portion only.

8. How to Cancel or Reschedule

To cancel or reschedule your booking, contact us using one of the following methods:

All cancellations must be confirmed in writing. We will acknowledge your cancellation within 1 working day and confirm any charges or refund amounts due.

9. Changes to This Policy

Grand Occasion Rental Limited reserves the right to update this Cancellation Policy at any time. The version in effect at the time of your booking applies. The most current version is always available at grandoccasionrental.ie/cancellation-policy.

Last Updated: 26 June 2026. Grand Occasion Rental Limited, Kildare, Ireland. Registered in Ireland.